PRIMA Webinar Center
Frequently Asked Questions
- Who is Peach New Media?
- How does this work?
- How do I get my login information for the live event?
- What are my different registration options?
- What is PRIMA's refund policy?
- What equipment do I need?
- What if my question wasn't answered here?
Who is Peach New Media?
Peach New Media is the event services company managing our Webinars. They manage both the registrations and the technology to ensure a successful and professional event.
If you need further information about Peach New Media, you can either go to their website, contact them by email through this site or call their help desk at (877) 728-3904.
How does this work?
Train your whole office with no travel expense or time away from the office. All you need is a computer with internet access and you can join in on the Webinar. You can watch the presentation, submit questions, and participate in audience polls. Just add a projector for groups. Choose to listen to the audio over your computer speakers or dial in to a toll free number. The login information is sent out several days prior to the event. Participate alone or with colleagues. Testing of your computer connection prior to the event is suggested and instructions will be provided with the login information. Free technical support is available.
How do I get my login information for the live event?
We will send out an email with the instructions on how to attend the event approximately one week prior to the event for which you registered. That email will also have attachments with the handouts and other materials related to the event. The email will explain how to attend both the Webinar as well as teleconference components of the event and will also have a link to allow you to test your system prior to the event.
What are my different registration options?
- By online registration form:
- Pay by credit card through our Webinar Center.
- By Phone:
- Pay by credit card.
- Toll-free: (877) 728-3904
- Hours: Monday - Friday, 8:00 AM to 5:00 PM (US Central Time)
- Phone registration is available until 1 hour prior to the start of the event.
What is PRIMA's refund policy?
No refunds within 48 hours of the event. A $25 administration fee will be assessed for any refunded webinars.
What equipment do I need?
- For the audio connection using your computer speakers:
- You must install the Microsoft LiveMeeting Console when prompted as you test your system or enter the conference if you want to use the "Internet Audio broadcast". Click here to test your system and install the LiveMeeting Console.
- For the audio connection using a telephone:
- Touch-tone telephone
- A speaker-phone is recommended for group listening
- For the Internet connection:
- PC Users:
- A PC with an Internet Connection (a 56Kbps connection or better) to view the presentation.
- Microsoft Windows 98, Me, NT, 2000, XP, or Vista
- Intel x86 (Pentium 400MHZ+) or compatible processor
- Microsoft Internet Explorer 5+, Mozilla 1.6+ Netscape 4.7 or 7+
- JavaScript and cookies enabled in the browser
- Click here to test your system now.
- Mac Users:
- Mac OSX 10.3
- Safari Browser 1.2 (later versions or modified versions may not support LiveMeeting)
- Macintosh Runtime for Java 1.4.1 or higher
- PC Users:
What if my question wasn't answered here?
If you have further questions about activities involving our Webinar Center, you can contact our host, Peach New Media. You can either contact them by email through this site or call their help desk at (877) 728-3904.
